Solvable vs Perpetual Problems
How we approach problem-solving in our organizations depends largely on the type of problem we're dealing with.
If the problems are solvable, our focus should be on addressing them quickly and efficiently.
However, if the problems are perpetual, we must acknowledge that they are unlikely to ever be fully solved. For example:
Employee retention
Market competition
Regulatory compliance
Scaling
Customer/Client acquisition
So how do we solve unsolvable problems?
First off we must acknowledge that some problems cannot be solved completely, but they can be managed.
Mitigation strategies, continuous improvement efforts, adaptability, seeking alternative solutions and learning from past experiences can minimize the negative effects of unsolvable problems and hopefully foster resilience.
I like to think of perpetual problems as thieves in the night, sneaking into our business to steal our precious jewels.
How would we protect ourselves from actual thieves if we knew they were coming?
We’d set up security measures, train watchdogs, keep a shotgun handy, have the authorities on speed dial and hone our hand-to-hand combat skills.
So too, we must safeguard our business by being well-prepared and highly trained to combat perpetual problems when they arise, because arise they will.
Poll Results: The results are in from last week’s survey:
75% of voters estimated that the way customers purchased products and services in their industry in the past will remain unchanged in the future
Tim Martinez
“The Inside Man”
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